DIMOCO, a leader in carrier billing and acquiring services, has been at the forefront of driving digital payment innovation. With a unique position in the market, DIMOCO has leveraged IXOPAY’s payment orchestration platform to expand its offering, improve transaction success rates, and provide reliable payment setups to businesses with elevated risk.
This case study explores how DIMOCO’s strategic partnership with IXOPAY has enhanced payment efficiency, streamlined integrations, and facilitated growth.
9 Payment Adapters
9 Payment Methods Supported
70% Success Rate Achieved for
High-Risk Transactions
Challenges
As a carrier billing provider with expertise in elevated risk industries, DIMOCO looked to expand its product portfolio by becoming an Austrian-licensed acquirer and payment service provider. In order to be successful, DIMOCO needed to understand the unique challenges within the industries they were targeting:
1. Navigating a Fragmented Payments Ecosystem:
The rapidly evolving payment landscape required a flexible approach to integrating new payment methods and complying with regulatory changes.
2. Chargeback Management:
DIMOCO caters to industries with high chargeback rates and unique payment requirements, necessitating a tailored approach to risk management.
3. International Expansion:
Scaling internationally while maintaining regulatory compliance and optimizing for local payment preferences was a critical challenge.
4. Technical Complexity:
Lengthy integration timelines and technical bottlenecks slowed the onboarding process for new merchants and payment methods.
Solution: IXOPAY’s Payment Orchestration
DIMOCO partnered with IXOPAY because of its strong technical foundation, which allowed them to proactively implement solutions to the challenges through an advanced payment orchestration framework. The key benefits included:
Optimized Payment Routing & Backup Options: IXOPAY’s intelligent routing capabilities allowed DIMOCO to switch between providers dynamically, ensuring higher transaction success rates and reducing failures.
Single API for Multiple Payment Methods: Through IXOPAY’s API, DIMOCO now has the ability to add payment methods and payment partners quickly as their operations expand, giving them scalability with low developer lift.
Rapid Merchant Support & Scalability: By leveraging IXOPAY’s mature platform and technical expertise, DIMOCO provides even the most demanding merchants with reliable, secure payment solutions, as well as to-the-point technical support and fast problem-solving.
Regulatory Compliance & Localization: IXOPAY’s infrastructure supports compliance with stringent EU and card scheme regulations while facilitating future expansion into new markets, including upcoming initiatives like the European Payment Initiative (EPI).
Results & Impact
Higher Payment Success Rates: DIMOCO achieved a 70% success rate for high-risk transactions through IXOPAY’s payment routing and optimization capabilities—a rate that beats the average for high-risk transactions.
Stronger Market Positioning: By enhancing its own carrier billing ecosystem and integrating seamlessly with IXOPAY, DIMOCO reinforced its position as an innovative payment provider.
Faster Go-To-Market for Merchants: Technical efficiencies enabled DIMOCO to support high-risk merchants with reduced onboarding time and greater flexibility.
Simplified Compliance: Compliance with evolving regulations will shape how payment service providers like DIMOCO expand and innovate.
Adaptability to Consumer Preferences: DIMOCO is now well-positioned to offer merchants designed payment experiences to meet global consumer demands.
Conclusion
DIMOCO’s partnership with IXOPAY highlights the power of strategic payment orchestration. By leveraging IXOPAY’s robust infrastructure, DIMOCO expanded its product portfolio to provide optimized payment services for its merchants. In doing so, it has positioned itself as the go-to European provider for industries that require designed payment setups. With an eye toward the future, this collaboration sets the stage for continued innovation and growth in the global payments landscape.